Shipping Policies
Shipping Methods & Fees

Orders placed Monday through Friday by 2:00pm Central Time will be shipped within 24 hours. Orders placed after 2:00 p.m. CST or on weekends and holidays will be processed the following business day.

Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.

Shipping Methods**

Product Type: Processing Time Shipping Options When will I get it?
Phones without activation, prepaid products, accessories, games, PDAs and other wireless products
  • Usually ships same day*
  • Standard
    (1-5 business days)***

  • 2-Day
    (2 business days)

  • Standard Overnight
    (1 business day)***
  • 1-5 business days


  • 2-3 business days


  • 1-2 business days
New Phone and Activation (excludes prepaid products)
  • Usually ships 24 hours*
  • 2-Day
    (2 business days)

  • Standard Overnight
    (1 business day)***
  • 3-4 business days


  • 2-3 business days
Any combination of above items totaling $50 or more (pre-tax):
  • Usually ships 24 hours*
  • Standard
    (3-7 business days)

  • 2-Day
    (2 business days)

  • Standard Overnight
    (1 business day)***
  • 3-7 business days


  • 3-4 business days


  • 2-3 business days

* NOTE: These shipping times are contingent upon product availability. For orders that include activated service, shipping is also contingent upon a timely and successful credit check and activation.

When will I get it?
Your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days. If you selected an expedited shipping method like Second Day or Overnight, your order will ship within 1 to 2 business days. Business Days are defined as: Monday through Friday and excludes most US holidays. Once your order ships it will take 1 to 4 business days to arrive depending on which shipping method you selected.

** Saturday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses
*** Not available for delivery to Hawaii or Alaska

Tracking Your Shipment
After you successfully place your order and have received an e-mail confirmation of shipment, you can track its status on our website by using the order number provided on your order confirmation email or via the shipper websites below:

  FedEx shipments:
www.fedex.com
1-800-GO-FEDEX (1-800-463-3339)
UPS shipments:
www.ups.com
1-800-PICK-UPS (1-800-742-5877)

Please note that your item must ship before you can track it. It may take up to 24 hours for your tracking information to register in the shipping carriers system.